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Have questions about our research, need media resources, or want to partner with us? We're here to help.
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Fill out the form below and we'll get back to you within 1-2 business days.
Other Ways to Reach Us
General Inquiries
Email: info@homeserviceresearch.org
Phone: (512) 555-0192
Monday–Friday, 9am–5pm CT
Media & Press
Email: press@homeserviceresearch.org
For interview requests, expert commentary, and media resources.
Research Partnerships
Email: research@homeserviceresearch.org
For academic collaborations, data licensing, and methodology questions.
Provider Support
Email: providers@homeserviceresearch.org
For listing questions, rating appeals, and verification issues.
Mailing Address
Home Service Research Institute1250 Research Boulevard, Suite 400
Austin, TX 78759
United States
Frequently Asked Questions
How do I get my company listed?
We evaluate providers automatically when they appear in our data sources. You don't need to apply for a listing. If you believe your company should be in our database but isn't, contact providers@homeserviceresearch.org with your business details.
How can I appeal my rating?
Providers can submit a formal appeal by emailing providers@homeserviceresearch.org with "Rating Appeal" in the subject line. Include your company name, current rating, and specific concerns. Appeals are reviewed within 30 days by a team not involved in the original evaluation.
Do you accept payment for better rankings?
No. We never accept payment from providers for improved rankings, visibility, or any other advantage in our evaluations. Our funding comes from research grants, academic partnerships, and data licensing to consumer protection organizations.
Can I license your research data?
Yes, we license anonymized and aggregated research data to academic institutions, consumer advocacy groups, and regulatory bodies. Contact research@homeserviceresearch.org to discuss your needs and eligibility.
How often are ratings updated?
We update provider data continuously as new information becomes available. Full re-evaluations occur quarterly, and we immediately flag significant changes like license revocations or major complaints.